Business Process Automation
Reduce customer response time by 60%
Overview
Customer support teams are overwhelmed with repetitive queries, leading to delayed responses and low satisfaction rates. Implementing an AI-powered chatbot to handle FAQs, order tracking, and basic troubleshooting.
Workflow & Automation
- A customer submits a query on the website
- The AI chatbot processes the request using NLP
- If the query is simple, the chatbot provides an instant response
- If complex, it escalates the issue to a human agent
Benefits
- 24/7 customer support availability
- Reduced workload for human agents
- Faster response times, improving customer satisfaction
Key Technologies & Tools
AI Models: GPT-based chatbot
Automation Tools: Zapier, Twilio, Intercom
Integrations: CRM (HubSpot, Salesforce), live chat platforms